Because each generation immediately incurs a real cost from our third-party AI provider, purchased credits are non-refundable once used. Unused credits may be eligible for a refund at our discretion — contact us within 7 days of purchase.
If a generation fails due to a technical error on our end (for example, the AI provider returns an error, or our system fails to process your request), the credit for that attempt is automatically returned to your balance — you are not charged for failures.
AI-generated imagery can vary in quality and won't always match expectations. We offer a limited number of free retries per day (see the site for current limits) so you can attempt a different result at no extra cost before deciding whether to use another credit.
Dissatisfaction with the aesthetic result of a successful generation is not, on its own, grounds for a refund, since the service performed as intended (a working image was generated).
If you believe you were charged in error, please contact us first at maxmartin6@icloud.com before filing a chargeback with your bank — we're generally able to resolve billing issues faster directly.
Email maxmartin6@icloud.com with your access code and the reason for your request. We aim to respond within 7 business days.